Subscriptions and passes
Renewal, minimum term, cancellation deadline, included operations, consumed seats, storage, and post-cancellation access are shown in the accepted checkout or institution order.
Cancellation stops future renewal according to the accepted order; it does not automatically erase operational evidence or remove amounts already due.
Refunds and service issues
Contact systems@irtaf3.org with the workspace, invoice, issue, and requested resolution. OTS investigates duplicate charges, materially unavailable paid service, and mandatory consumer-law rights without requiring sensitive operation content in the first message.
Professional Overwatch time already scheduled or delivered, provider usage, and consumed operation capacity may be non-refundable where the accepted order and applicable law permit.
Disputes
Customers should contact support before initiating a chargeback so records can be reviewed and access consequences explained. OTS preserves evidence necessary to handle billing disputes and fraud.