Contact
Email systems@irtaf3.org for account, billing, privacy, onboarding, offboarding, and ordinary technical support. For a time-critical active-operation product issue, call or message +49 176 24806086 and identify the workspace, operation, impact, and safe callback method.
Do not include passwords, API keys, passports, medical records, precise coordinates, or unnecessary operation details in the first support message.
Severity
Critical means a credible immediate safety impact, active cross-customer exposure, confirmed compromise, or broad production outage. High means a major operation feature is unavailable without a safe workaround. Normal covers limited defects, questions, billing, and planned requests.
Contractual response and restoration targets apply only when written into the accepted order. Support is not an emergency-dispatch service.